Meet the Team 


Team based approach

It takes a village to deliver high performing IT capabilities. Our team of technology consultants and technical specialists act as digital business leaders, business enablers, IT innovators and COOs to our fast-growing client bases. Whether you choose to fully outsource or co-manage your IT with AvailEase, our professionals instantly become an integral part of your team. Together with our per-user, per-month pricing model, it makes it easier to manage IT costs and channel your limited resources to growing your business.




Stone Forest IT_Account Manager

Account Manager

Acting as your Virtual CIO (vCIO), Account Mangers collaborate and advise on strategic IT goals, project planning and budgeting. They are also the point person for our Managed Services team and other IT capabilities including Business Applications and Business Intelligence, to ensure your requirements are holistically considered and met with the right quality of service. As boundary pushers, they stay on top of technology and service trends and proactively bring new ideas for greater efficiencies with digital transformation and innovations.


 

Field Consultant

Immersed in the client’s business and IT environment, our Field Consultants stand apart from the rest because they are technical architects with a strong business acumen. Working closely with clients and key technology vendors, they identify, adapt and build best-fit IT solutions based on unique business requirements. Incorporating technical and business best practices into their solutions, they seek to balance business benefits, costs and risks.     

Stone Forest IT_Field Consultant


 

Stone Forest IT_Service Delivery Manager

Service Delivery Manager

Focused on customer satisfaction, our Service Delivery Manager oversees a team of engineers to ensure consistent quality and service standards. Acting as the bridge between the client and our operational delivery teams, she ensures all service concerns and complaints are resolved efficiently and all deadlines are kept. She also assists with contracts and service agreements.


 

Service Desk

Our Service Helpdesk and Network Operations Centre (NOC) provide Level 1 & 2 support. These range from simple troubleshoot problems to disaster recovery events. Supporting businesses across industries and time zones, we strive to provide good customer support experience and minimize downtime with:   

  • Day-to-day helpdesk requests & support issues  
  • Routine tasks like security updates & health checks
  • Proactive maintenance & disaster recovery  
  • 24x7 system and security monitoring
  • Client documentation      

Stone Forest IT_service desk


 

IT Infra manager 2
IT Infrastructure Manager 

Supported by a team of technical engineers that deploys and configures Cloud and IT infrastructure solutions for clients in various sectors, our IT infrastructure Manager oversees and value adds on multiple complex deployments and digital transformation initiatives. With years of practical experience across technical domains, he provides on-going guidance and coaching to our team of engineers.


 

Technical Engineers Team

Certified and experienced team of technology talents in the Managed IT industry. Our professionals represent a broad spectrum of technical expertise (System, Security, Network and Software) that would be difficult to replicate in your own in-house IT team. Our engineers deliver Level 3 IT support and handle on-site implementation and management of clients’ IT systems to ensure that they are operating optimally at all times.

Stone Forest IT_Engineer Team

     MANAGED IT SERVICES

       >  Infrastructure
       >  Support
       >  Backup
       >  Security
       >  Cloud
       >  Office 365


     INDUSTRY

      >  Managed IT for NPOs
      >  Managed IT for Financial Services 
      >  Managed IT for Professional Business Services 
 


     MEET THE TEAM

     REFERRAL PROGRAMME