Client Industry: F&B/Retail

Served by: Shanghai, Hangzhou, Ningbo

Client Overview: The client is an American-based fast food restaurant chain operating in the Western and South-western states. When it first entered the China market in 2013, the priority was to readjust its business focus and relocate staff members. Over time, the focus shifted to rapid growth and cross-regional store openings.


Client Brief

The client experienced HR management difficulties due to various reasons: 

  • The company’s key stakeholders are located overseas.
  • The company lacked standardised HR policies at both national and local levels.
  • Diversified types of employment and work schedules.
  • High staff turnover rate.

How we helped

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We built the E-HR system for the client at the national level and provided one-stop services for its cross-regional store expansions, including staff health examinations and relocation, compliance maintenance and localised services. 

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Our support team assisted the client in communication and problem-solving with HR, financial and business issues.

Our Value

We worked closely with the client’s COE  team to oversee the management of the HR system, analysed employee’s data, optimised work processes and provided compliance advices to its global headquarter.

Our services also include:

  • HR SCC management.
  • Nationwide daily payroll services.
  • 24/7 online operations management for data and reports.
  • Easy-to-access Query SaaS platform.
We performed the role of an HR team at a local level to free up the client to focus on more strategic efforts.